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New HHS Compliance Requirements

All Health Care Providers that receive funding from the U.S. Department of Health and Human Services (HHS) must meet new compliance requirements set forth in Section 1557 of the Affordable Care Act no later than October 16th, 2016.  Please review this article from HHS to…

One Size Does Not Fit All

Meeting the Health Care Needs of Diverse Populations:   Our latest research report provides a framework for hospitals and other health care organizations to develop and employ practices for meeting diverse patient needs. The report also includes a self-assessment tool that organizations can use to…

The Art of Working with Interpreters

A Manual for Health Care Professionals You’ve probably heard the story: The doctor asks the non-English-speaking patient how he’s doing; the patient gives a lengthy response involving wild gesticulations and dramatic facial expressions, and the interpreter declares, “He says he’s fine.” Anyone who has to…

A Roadmap for Hospitals

Advancing Effective Communication, Cultural Competence, and Patient-and Family-Centered Care:   This monograph was developed by The Joint Commission to inspire hospitals to integrate concepts from the communication, cultural competence, and patient- and family-centered care fields into their organizations. The Roadmap for Hospitals provides recommendations to…